Customer Service and Satisfaction

Customer service and satisfaction are paramount to a company’s success. Whether you serve internal, external or a combination of internal and external customers, understanding what drives satisfaction through service is critical. How do you build trust and relationships that are strong enough to withstand heightened emphasis on expense control? Malcolm Goodwin, President and CEO of Promise IT Solutions, Inc., will share proven customer service insights and strategies learned during his career in the information technology, insurance, and benefits communications industries. Here’s your chance to ask the questions you have about customer service and satisfaction that business magazines and books never quite seem to completely answer.

US Postal Service Inspection

All of us involved in mail and distribution know what an important partner the US Postal Service is to our respective organizations and the nation. A Postal Service team you may be unfamiliar with is the Inspection Service which leads the charge to detect and prevent crimes involving mail. A sample of the crimes the team tackles includes bombs and other dangerous materials, narcotics trafficking, child pornography, embezzlement, identity theft and fraudulent workers compensation claims. Kevin Marshall, a US Postal
Inspector in Des Moines, will update us on the this important team that works behind-the-scenes to keep the mail stream safe for everyone domestically and internationally.